指令:

Any person who believes that a driver/employee of FRS Transportation has committed an ADA violation, or there is an ADA violation concerning company vehicles, 设备或设施, or a policy or procedure of our transportation service that violates ADA regulations, 他们可以向《火博体育》协调员提交投诉. An ADA complaint may be made  stopping by the office of FRS Transportation located at 313 Chillicothe Avenue, 西斯波罗, 俄亥俄州营业时间, 或邮寄至FRS金字招牌,信誉至上公司, ADA协调员, P.O. Box 502, 西斯波罗, OH 45133 or email the complaint to the ADA协调员 at dlucas@familyrecoveryservices.org  Once the complaint is received and receipt acknowledged by the desired response form chosen by the 发牢骚的人 on the ADA Complaint Form, the ADA协调员 will start the investigation process. The ADA协调员 will track the following dates of the complaint resolution process:

• 收货日期

• 指派调查的日期

• Date of any additional information requested from 发牢骚的人

• 决议日期

• 提交投诉的日期

ADA协调员 will immediately notify the ODOT representative for FRS Transportation.

ADA协调员 has 21 days to investigate the complaint. 如果需要更多的信息来解决这个案子, the ADA协调员 will contact the 发牢骚的人 per the response form chosen by 发牢骚的人 on their ADA Complaint form. The 发牢骚的人 has 10 business days from the date of contact to provide any additional information requested by the ADA协调员. If the ADA协调员 does not receive the additional information that the 发牢骚的人 was contacted about within 10 business days, the ADA协调员 can administratively close the case. 案件可以行政结案, 也, if the 发牢骚的人 no longer wishes to pursue their case.

The ADA协调员 will investigate all parties involved in the ADA Complaint (driver, 相关操作人员, 发牢骚的人, other riders if they were witnesses) as well as other informational sources such as; written communications (paper and electronic), 系统数据(位置跟踪), 调度记录, scheduler/dispatcher notes and input) and any vehicles, vehicle equipment or company facilities involved in the complaint.

根据ADA协调员的调查结果, if the ADA complaint is found to be valid proper steps will be taken to correct the cause of the violation.

1. 司机/员工违反ADA

   • 将采取适当的纪律措施

   • Retraining and counseling will be given to the driver/employee to prevent any future violations on the driver/employees part

   • Supervisor monitoring and follow-up make sure employee understands and properly carries out job responsibilities and that the ADA violation does not reoccur

   • 更多的 punitive actions will be taken after repeat offenses

2. Vehicle/Equipment/Facilities cause of an ADA violation:

   • All accessible vehicles and equipment must be kept in perfect working order through consistent and regular maintenance and repair

   • Vehicles/Equipment involved in an ADA violation will be placed out of service until a thorough inspection of the vehicle or accessible equipment has been performed by a certified mechanic for that vehicle type or equipment. Any necessary maintenance or repairs that are found will be completed before the vehicle is placed back in service

   • Operating Procedures will be reviewed and changes made if deemed necessary

   • Maintenance Procedures will be reviewed and changed if deemed necessary

   • Technical specifications reviewed to identify any needed changes

3. 政策及程序:

   • If any transportation related policies or procedures are found to be the cause of the ADA violation, those policies and procedures in question will be changed to be in compliance with all ADA regulations.

在21天期限结束或之前, the ADA协调员 will issue the results of the ADA complaint investigation to the 发牢骚的人, 投诉人选择的回应表格, as well as a copy of the investigation results to the ODOT representative for FRS Transportation. The steps required to resolve the ADA complaint if found to be valid, will be included in the Investigative Report of the ADA协调员 to the 发牢骚的人 and to FRS Transportation's ODOT Representative.

All complaints of ADA noncompliance received will be kept on file for one year by FRS Transportation.

A record of all such ADA noncompliance complaints will be kept in a summary form for a period of five years by FRS Transportation.

For transportation related ADA matters a person may 也 file a complaint directly with the Ohio Department of Transportation, 在交通金字招牌,信誉至上部办公室, 注意事项:合规官, 西宽街1980号, 哥伦布, OH 43223.

A person may 也 file a complaint directly with the Federal Transit Administration, 在自由贸易协定, 注意:ADA合规官, 新泽西大道东南1200号, 华盛顿, DC 20590.